1. General
Will plugin XY be compatible with your themes?
We list all plugins that are specially prepared to work with a theme in the theme documentation. That, of course, doesn’t mean that all other plugins in the WordPress.org plugin directory won’t be compatible with our themes. In fact, most plugins will work great with our themes. But since there are thousands of plugins in the directory, we just can’t promise you that every plugin will work with our themes. So in case you need a specific WordPress plugin to work with our themes, please ask us before your purchase, if this specific plugin will be compatible.
On how many domains and under which conditions can I use the themes?
You can use your theme on private and commercial websites on as many domains as you like. You can also use a theme for your client projects. It is not allowed to resell our themes or plugins.
Are all your themes responsive?
Yes, all our themes have a responsive layout. That means the theme design adapts automatically to different screen sizes, so your website will look as great on small mobile devices as on tablets, laptops and big desktop or TV screens.
Can I use a theme in my own language?
Yes, of course, all our WordPress themes are already translated into English. Some themes have additional languages already available. If your theme is not translated into your language yet, you can easily add your own translation using the Loco Translate WordPress plugin.
Can I create a multilingual website with your themes?
Yes, in WordPress you can install the Multilingual plugin Polylang or WMPL to translate your website into multiple languages. Depending on where you want to show your language switcher, you might need to customize the theme a little bit. There will be a description of how to do this in each plugin documentation.
Is it allowed to customize a theme?
Yes, all Themeist themes are published under the GNU General Public License (just like WordPress or Ghost itself). You can customize our theme with no restrictions just as you like. You can find more information about the GNU free software license at GNU.org.
Do you offer theme customizations or take on client projects?
No, unfortunately, we can’t offer individual theme customizations or take on any client projects.
2. Theme Bundle
What is the Theme Bundle?
The Theme Bundle gives you the option to purchase all our WordPress themes. So if you purchase our Theme Bundle, you will receive all Themeist Premium themes plus all future themes and theme updates, that we release in one year starting from your date of purchase.
What advantages does the Theme Bundle has compared to a single theme?
The biggest advantage is that you get our entire theme collection including new themes, so you can easily try out a number of different themes to see which you like best. This takes the pressure of you to choose the right theme at the beginning. If you have two or more websites, you can use the themes for different projects of yours. If you work with clients you can also use the themes in the Theme Bundle to set up websites for your clients using the themes.
What happens, when my Theme Bundle download link expires?
You will receive an email from us about one or two weeks before your Theme Bundle download links expire. This way you will keep having access to all new Theme releases and updates. Of course, you can continue to use all themes you purchased in the Theme Bundle, also after your Theme Bundle is expired. But you will lose the access to theme updates and new theme releases.
Can I upgrade my single theme purchase to the Theme Bundle?
Yes, of course. If you purchased one or more single themes within the last 30 days and you want to upgrade to the Theme Bundle, just write us a short email and we get things sorted for you.
3. Pre Purchase
Which purchase options do you offer?
You can purchase our themes via Paypal and pay with Paypal credit, credit card or bank transfer. Alternatively, you can also purchase a theme via direct bank transfer. In this case please write us a short email via our contact form and we let you know the details.
Can I pay in another currency than Euro?
All theme prices are displayed in Euro, but if you pay via Paypal or with your credit card the price will automatically be converted to your own currency in your Paypal or credit card statements. (So a single theme will cost approximately 15 € and the Theme Bundle 30 €.) You can check the current conversion rate for your own currency here.
How will I receive my purchased theme/Theme Bundle?
After the successful purchase, you will receive an email from us including your Theme or Theme Bundle download link and a PDF invoice for your records. With your individual download link, you will have access to your themes or the Theme Bundle folder at any time during one year. No worries, in case you lose your download link, just write us a short note via our contact form and we will send you the download link again.
4. Updates
Are theme updates included?
Yes, after you purchase a single theme or our Theme Bundle you will have access to all theme updates for one year starting from your date of purchase. To receive the new updates, you can just download the theme or Theme Bundle folder again, using your download link you received with your theme purchase. After one year you can continue using your theme or the themes included the theme bundle, but you will not have access to updates any longer.
How often do you update your themes?
This depends on each theme. We always check that all our themes are compatible with the latest WordPress/Ghost version at all times. So if an update is needed there, we will prepare a theme update. We also add new features to our themes and prepare updates, when we find or get notified of a bug.
5. Support
What support do you offer for your Premium themes?
If you have a question regarding a theme or problems with the theme installation or setup, you can write to us ask your question (in English). Please understand that we can not answer questions regarding your individual theme customizations or theme enhancements. Additionally, we also offer detailed theme documentation for all our themes to get you started.
What should I do if I lost my download link?
No problem, please just write a short message and let us know that you need a new download link for your theme. Please let us know your name, your invoice number or purchase date.
5. Refunds
Do you offer a money-back guarantee?
Yes, of course. We only want happy customers, so if you are not satisfied with your theme purchase we offer 7 days “no question asked” money back guarantee. Just write us a short email (including your order number) and we will refund you your purchase within three working days.